Here you will find the answers to our most commonly asked questions. Please feel free to click here and contact us directly if you have any other concerns or questions we have not covered here.

Do you offer FREE no Obligation Quotes?

Yes! At Fix A Tile, we offer free no obligation quotations. We have a dedicated estimator and for smaller works we are able to prove a quote over the phone.

With larger jobs we start by coming to your location to discuss what your project is and the budget you have in mind. We will then measure and price the work, and provide you with a quotation for the works to be carried out.

Fix A Tile can provide help when choosing the right tiles and advise on sizes for the area you are planning to tile.

For an Obligation free quote call us on 07 5564 9229.

Are your staff Qualified?

Fix A Tile are committed to ensuring all our staff are licensed, qualified and experienced in their trade. We ensure all staff are police checked for your peace of mine and we are fully ensured along with being members of the QBCC and BSA.

Click here to contact us today for your free assessment and quote

Can you fix a broken or cracked tile without removing them?

No unfortunately we need to replace the tiles, Cracked and Broken tiles over time become worse and it’s always best to remove these and replace with new as soon as possible. These cracks can potentially brake off and be dangerous, causing injury.

At Fix A Tile we can successfully isolate the cracked tile and remove it without damaging tiles located nearby. Our detailed method means even if you have just 1 cracked tile this can be fixed.

While Fix A Tile can source a suitable replacement tile, client need to be aware that often tiles are hard to match. This method is always best if you have a replacement tile on hand.

At times, we will suggest for aesthetic reasons to remove a few more tiles and install a feature pattern to make the repair look seamless.

If you tile has a slight hairline crack or just a chip in it we can fix these issues using our Chip Repair Kit as long the tile is stuck solid to the surface. For more information please click HERE

How do you fix chipped tiles?

At Fix A Tile we have developed a Chip Repair kit perfect for any tiled surface wether ceramic, porcelain and various stone tiles.

These kits, once installed to the surface, can help diminish the appearance of chips in tiles often due to heavy objects being dropped onto the tiled surface. Small hairline cracks can also be repaired using this method and can be a more cost effective solution especially if you are no longer are able to match the tiles you have.

While the product we use is hard wearing and can be colour matched to your tiles, there is no guarantee that we can get an exact colour match due to many factors such as the tiles surface, patterns in tiles or the actual colour of the tile. We do however try hard to make the appearance as seamless as possible.

While more for aesthetic purposes, our chip kit is a long lasting solution to cover those pesky chips that “stand out” and drive you mad!

For a more permanent solution check out our tile replacement services HERE

Why is my shower leaking?

Showers leak because the waterproofing membrane underneath the tiles have been compromised and broken down allowing the water travel through and/or in the wall and floor cavities.

There is a common myth that if the grout and silicone have cracks and/or is missing then this is the cause of the leak.

This is NOT true! Grout is a porous product and water will always penetrate any grouted surface, the waterproofing is independent from the condition of the actual tiles so even if the tiles are in good condition there may still be a leak and vice versa.

With 25 years experience in leaking showers, our dedicate team know exactly what to look for and can provide onsite testing to confirm your suspicions.

We recommended never leaving a leaking shower for long, for more details on our exclusive method click HERE

Why don't you use waterproofing over the top of tiles?

Fix A Tile have been repairing leaking showers for over 15 years. We have found the best and only course of action when repairing a waterproofing issues is to remove the existing tiles and old screeding and waterproofing.

From here we are able to asses and repair any wall or floor damage to ensure the shower is structurally sound for years to come and any water that has become trapped has dried out.

Fix A Tile do not believe that applying a coating over the top of existing tiles eliminates the initial waterproofing breech and due to movement within homes this technique over time will crack allowing water to ingress and the original issue to reappear costing home owners more in the long run.

For more information check out our Leaking shower process below

Click here to see our Leaking Shower Process

It is a fixed price quote once you've measured the job or is the cost subject to change?

The detailed quote will explain what works is planned how much it will cost and an estimate of how long it will take to competed. We can however only quote on what we know about at the time and the information given to us. Should we be repairing things like leaking showers any subsurface damage found during the tile removal process including water damage will need to be discussed and might impact the quote.

For smaller works, such as one cracked tile or re-grouting, our team are able to provide an estimate based on previous experience. Due to the nature of work being carried out and many variables with tiling, these works are usually completed on an hourly rate and when onsite the tiler will be able to confirm the costs before proceeding.

While it may seem like a simple process to remove just 1 tile its actually not. Our tilers need to carefully cut around the grout line to ensure no further damage to other tiles occur. We then need to remove the tile and clean old glue from the surface before prepping and replacing with a new tile. This is a delicate process that not many tilers like to perform but our experienced team have dedicated training to assist in making the process a smooth and quick as possible for our clients.

If you would like to know more, give us a call on 07 5564 9229.

Click here to contact us today for your free assessment and quote

How much does the average tiling job cost?

Every tiling job is different so there is no average cost. Please contact us for a free quote, and we will happily measure your job and provide a free quote and get a clear indication of the style you are hoping to achieve.

Our experienced quoter can provide detailed advise on tiles, patterns and measurement to provide you with a variety of options to choose from.

Click here to contact us today for your free assessment and quote

Can I tile over the top of current tiles or wooden floors?

The short answer is Yes, however when tiling over the top of a surface we first need to ensure the surface below is structural and solid. If you proceed to tile over the top of tiles that are already “dummy” or hollow the investment you put into your new floor won’t last long. We always recommend using an experienced and licensed tiller to asses the area first and ensure that the work carried out will remain perfect for years to come.

Click here to contact us today for your free assessment and quote

How many tiles will I need?

When purchasing your new tiles, always allow  at least 10% for wastage  where the tiller needs to cut a tile to fit into smaller areas etc. We always recommend having a few extras onsite incase of damage in the future as finding a match for tiles later on can be a difficult and often fruitless process. At Fix A Tile, our experienced staff will provide you with full details on exactly how much you will need based on the work to be performed.

Click here to contact us today for your free assessment and quote

What is the best kind of tile?

Porcelain tiles tend to be more expensive than ceramic tiles, but have the advantage of being water-resistant. Therefore they are more suitable for wet areas like bathrooms and showers. The quality of porcelain tiles when installed by an experienced and capable craftsman, is usually worth the extra expense.

Ceramic tiles are more porous than porcelain tiles and absorb water, but nevertheless are suitable for a wide range of applications.

Terracotta tiles are usually laid outside on patio and balcony areas and are harder wearing tiles.

Click here to contact us today for your free assessment and quote

What is the white haze in my tile grout?

The white haze you often see leeching from between your tiles is called Efflorescence. This is the result of a crystallization of minerals that can occasionally form on the surface of Portland-cement grout joints, because the salt crystals are carried upward to the surface via evaporation.

Efflorescence typically occurs when soluble salts from the Portland cement are carried by moisture to the top of the grout joint. As the moisture evaporates, it can leave behind salt deposits, which give the appearance of a chalky, white haze. The darker the colour of the grout, the more noticeable the efflorescence will be.

Fix A Tile have many preventative measures we can use to help reduce or eliminate this occurring, if this is a problem that’s occurring for you call the team at Fix A Tile for a FREE assessment

Customer Checklist

While the process for each job is very different there are many thing you can do to ensure you are getting the most of our experience technicians saving you time and money.

Here is a quick checklist:

  • Do we have a photo? A photo prior to coming is always helpful to ensure we have the correct materials and troubleshoot any potential issues.
  • Do you have the replacement tiles? If you need help finding tiles call us for details on local tiling shops.
  • Have you picked out your grout/silicone selection from the chart?
  • Is the shower and/or work area dry and ready to be worked on? We recommend in wet areas to avoid using a shower 12 hours prior to our arrival.
  • To ensure quality control, Will there be someone on site to sign off the job on completion?

If you need any advice call out team on 07 5564 9229

Ardex Silicone colour Chart

Our Guarantee

Each of our technicians are highly experienced and trade qualified. We treat each job as if was our own, we only perform work to the highest standard. We always recommend that you be available at completion of the work to sign off.

At time we understand that this isn’t always possible and as an added measure we take photos from start to completions so you can be assured all work has been carried out as described in your quotation.

For all waterproofing and large scale tiling work we offer a full 6 year warranty.

All work carried our complies with QBCC policies and regulations.

Any Waterproofing work is always issued with a form 16 for your records.

Payment Methods

When you book in work with Fix A Tile, we require a deposit to secure your booking.

At completion of works final payment can be made either via EFT while our technician is onsite, cash, or Credit Card. Please be advised Credit facilities have a 1% surcharge and we only accept Mastercard and Visa.

By prior arrangement Fix A Tile offer ZipPay. A deposit is required and application for Zippay for the remaining amount will be processed upon arrival.

If you have any questions please feel free to call our friendly team on 07 5564 922-9